Returns, Refunds, & Repairs
If You Are Not 100% Satisfied With Your Purchase, You Can Return Your Order Within 30 Days As Long As The Product Is New And Un-Used.
Policy And Guidelines
To be eligible for a refund, your item must be unused, free of dog hair, and in the same condition that you received it. It must also be in the original packaging.
Custom orders, Gift cards, and Perishable goods such as food CANNOT be returned.
All refunds must be postmarked within 30 days of purchase.
Orders will be refunded minus any cost paid for shipping by us in the original transaction and up to a 10% restocking fee.
Returning an order purchased during a BOGO sale will forfeit the discount. If you return the full-priced product only, you will be charged the full price of the second product purchased during the BOGO sale. A refund will be issued for the returned product minus the difference in price of the full-priced product.
Items marked as Final Sale are not eligible for returns or exchanges.
Alpinhound is not responsible for items that are not received. You should consider using a trackable shipping service or purchasing shipping insurance. The buyer is responsible for return postage.
How Do I Initiate A Return?
To initiate a return, please contact us at email@example.com with your order number.
Mail your return to:
Alpinhound Returns Dept.
PO Box 1443
Snoqualmie, WA 98065
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What About Exchanges?
If you would like to exchange your item for a different color or size, please initiate a return, then place a new order for the items you would like. We recommend placing an order immediately to ensure you get the item(s) you desire quickly. We will issue a refund, minus any cost paid for shipping in the original transaction, once the exchanged item(s) is received.
What If My Item Is Defective?
We take pride in making high-quality products you can trust. Because of that, we offer a warranty on materials and workmanship. Our warranty covers manufacturer defects that become apparent during initial use. We do not cover damage from chewing or normal wear and tear. To initiate a warranty process, contact us at firstname.lastname@example.org. In the email please include a picture of the product flaw along with the order number, your name, and address.
Please email us at email@example.com with any questions or comments you may have.