Frequently Asked Questions

All Fi bands are interchangeable, and you may find yourself needing to swap the band for a new color, or style. Below you'll find a simple how to video for Fi Collar bands and Martingale Fi Collar bands. 

Visit Fi's help page here for detailed information

The following applies to the entire AUSTRIALPIN COBRA® product range: one-sided opening and opening under load is NOT possible.

To open:
Press both clips simultaneously.

To close:
insert the male part into the female part without exercising the clips. A click-sound should be audible from both clips. By pulling on it shortly, test whether the buckle is really closed.

Fi compatible collars do not include the actual Fi Smart Dog Activity Tracker and will not work as collar without one.

Don’t have a Fi tracker? Get yours today at www.tryfi.com use code ALPINHOUND50 for $50 off of a Fi collar kit